Frequently Asked Questions
- What is unique about a beeswax candle?
- Do beeswax candles burn longer than any other candle?
- Are there proper methods for burning beeswax candles?
- What type of wick do you use in your candle?
- Do you use any fragrance in your beeswax candles?
- Does the glitter on the outer surface of the candles change the way the candle burns?
- How are your candles made?
- Are all your beeswax candles hand rolled?
- Why does my beeswax candle form a whitish patina over time?
- What is your method of shipping?
- What are your payment terms?
- What is your policy for damaged merchandise?
- What are your minimum order amounts?
1. What is unique about a beeswax candle?
Beeswax candles burn clean and emit negative ions that clean the air. Beeswax does not contain petroleum byproducts that are found in paraffin candles. Beeswax candles burn without dripping or smoking.
2. Do beeswax candles burn longer than any other candle?
Beeswax burns cleaner and longer than any other waxes.
3. Are there proper methods for burning beeswax candles?
One should always trim the wick to ¼" before each burn. Keeping lit candles away from drafts will also ensure your candle will burn most efficiently. When burning pillars, it is best to allow them to burn for about one hour per inch in diameter. Honeycomb candles should be handled at room temperature as they are fragile when exposed to extreme cold.
Never leave a burning candle unattended.
4. What type of wick do you use in your candle?
We use only 100% cotton wick.
5. Do you use any fragrance in your beeswax candles?
We do not compromise the natural sweet honey smell with any additives. Beeswax candle aroma does not compete with your dining experience. The natural fragrance of beeswax candles are often the solution for people who suffer from allergies related to scents carried in other candle products.
6. Does the glitter on the outer surface of the candles change the way the candle burns?
The glitter used at Lloyd Farms is a special blend that burns up in the wax pool without compromising the flame.
7. How are your candles made?
We proudly handcraft each of our pillar and taper candles with attention being paid to each item we send to you. We continue to use the timeless tradition of hand rolling each candle with a technique that ensures a long, even burn.
8. Are all your beeswax candles hand rolled?
The beeswax votives are a poured, solid candle. Since votives make a liquid pool of wax as the wick burns, the candle needs to be burned in a votive candle holder. Our beeswax tealights are poured into fire retardant polycarbonate cups that disperse an additional amount of light due to the transparency of the tealight cup.
9. Why does my beeswax candle form a whitish patina over time?
This is called "bloom". Bloom results when the softer oils rise to the surface. This is a guarantee that your candle is pure beeswax. If you wish, you may remove the bloom by using a hair dryer on a low setting to warm the candle surface.
10. What is your method of shipping?
All orders are shipped FOB our works. All sales become property of the buyer upon delivery to the transportation agency. All freight charged will be added to your invoice at cost.
11. What are your payment terms?
First time orders are to be prepaid until a credit rating can be established. Credit limits will be established based on information provided from credit references. Payments may be made by: MasterCard, Visa, check or money order. For customers with approved credit, our payment terms are Net 30 days from invoice. All overdue accounts are charged 2% interest per month on remaining balance.
12. What is your policy for damaged merchandise?
Notification is required within 7 days of receiving your shipment if any merchandise is defective or has been damaged while in transit. We will refund the cost of the damaged merchandise or credit your account. Credit will only be given after we receive the damaged merchandise back into our warehouse. Please phone and request a Return Merchandise Authorization (RMA) number. The warehouse will receive no merchandise without an appropriate RMA number displayed on the outside of the package.
Lloyd Farms warrants to the buyer that goods will be delivered to the buyer within normal acceptable tolerances, free of defects to our specifications. All product is quality checked before leaving our premises. In no case will Lloyd Farms’ liability exceed the actual cost to the buyer for goods provided.
13. What are your minimum order amounts?
Our total order minimum is $150.00. Our total re-order minimum is $150.00.